Frequently Asked Questions

Book online through our secure booking portal, where you can see availability, choose your vehicle and pay. You can also call or text (224) 313-3025 or email info@a1limoww.com. Every reservation is confirmed by email and text.

You can pay online when you book through our secure portal. Corporate account billing is available for companies with regular travel. For other payment questions, contact dispatch before you book.

Airport sedans can often be booked same day. Sprinters, weddings, prom, party buses and coaches should be reserved as soon as your date is firm, especially for Friday and Saturday nights.

Dispatch tracks and monitors your inbound flight so your pickup is on time when you land. Choose a curbside pickup, or meet and greet inside the terminal at baggage claim, where your chauffeur waits with a name sign and helps with luggage. For private flights at Chicago Executive Airport, send the tail number and FBO name.

Airport arrivals include a complimentary 60-minute wait. For non-airport pickups, you can add wait time to your reservation if you need the chauffeur to stay.

Please contact us for our current cancellation policy before you book. If your plans change, call or email dispatch as soon as possible.

Child seats are available on request. Tell us your child's age and the type of seat you need when you book, and ask dispatch to confirm it on your reservation.

Standard and luxury sedans carry 1–3 passengers (a standard sedan fits 2 large bags). Standard and luxury SUVs carry 1–6. The Jet Sprinter seats up to 12 and the Limo Sprinter up to 14. Stretch limos fit 8–10, party buses 20+, shuttle buses 20–30 and motor coaches 30–50+. If you are unsure, call dispatch and we will size it.

We serve Chicago and the suburbs, including Des Plaines, Rosemont, Schaumburg, Evanston, Oak Brook, Naperville and Aurora, plus O'Hare, Midway, Chicago Executive and Milwaukee airports. We also run long-distance trips to Milwaukee, northwest Indiana and other Midwest cities.

Ask us when you book. Dispatch can tell you whether gratuity is included in your quote for your trip.

Point-to-point is a single transfer from one address to another. Hourly service keeps the same chauffeur and vehicle with you for a block of time, so the itinerary can change during the day. Hourly minimums apply by vehicle type, typically 3 hours for sedans and SUVs and longer for coaches, and the booking form shows the minimum for the vehicle you pick.

Yes, A1 Limousine Chicago is licensed and insured, and we do not farm trips out. We own the vehicles and employ the chauffeurs, with 15+ years serving Chicagoland and 5,000+ rides completed. If a specialty vehicle is ever needed beyond what we own, we tell you before you book.

Yes. Dispatch and online booking are available 24/7, including early-morning airport runs and late-night pickups.